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This shop doesn't focus on repair work, but we do repairs and restorations as requested so long
as we think they are worthwhile. For example, we won’t strip and refinish a fine old violin for you
just because you don’t like the color!
Also: if the repair is worth doing, it's going to be done right. If we're not sure how to do it well
enough, then we'll work to find someone who is appropriately experienced. For example, we're
not going to pop the top off your Stradivari for you.
CALL STEVE if you'd like to talk about a repair - that's the best way to find out what we can
do for you
866 884 6546 toll free
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Edgework repair done
at Gianna's
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Repair & Service Policies & Agreement
By leaving any item with Gianna Violins for any reason, be it safe keeping for the convenience of
the owner, repair, restoration, or any other service or purpose, the owner agrees to the following
terms:
1. The term “Gianna Violins” as used in these policies includes partners, employees,
apprentices, visitors, workmen, and anyone else lawfully visiting Gianna Violins retail location, and
further includes any common carrier or subcontractor involved in servicing an object left with
Gianna Violins.
2. Gianna Violins is not responsible for others’ materials and work including design,
construction materials, construction quality, previous repairs, varnish, and anything else
associated with an object left with Gianna Violins.
3. Gianna Violins is not a generally authorized repair center for any brand or make of
instrument or other object except those manufactured at Gianna Violins.
4. Gianna Violins is not responsible for damage to varnish from disassembly, reassembly or
gluing open seams where clamps are required, or heat is required; specifically, Gianna Violins is
not responsible for damage to bows during attempts at straightening or from properly carried out
rehairing operations.
5. Any estimates given at Gianna Violins are approximate only; estimates may be revised at
will. Customers are responsible for final charges if work was required.
6. Repairs will be handled in as timely a manner as feasible. In leaving an object to be
repaired or serviced, owner acknowledges that repairs on objects not purchased at Gianna
Violins are a relatively low priority and will take an indeterminate amount of time to complete. Any
date of completion given is not a promise and forms no part of a contract.
7. Gianna Violins may use subcontractors to perform repairs. Owner specifically gives
Gianna Violins permission to use subcontractors, including permission to ship to and from
subcontractors.
8. Gianna Violins is a bailee and does not take title to objects left for repair. By leaving an
object with us for repair, the owner agrees we have no liability other than for gross negligence.
By leaving an object with us for repair, the owner agrees that our liability is limited to the fair
market value of the object and that the Owner remains responsible for insuring the object at all
times.
9. By leaving an object with Gianna Violins for repair, owner agrees to pay all reasonable
repair charges including parts, labor, subcontractor charges, shipping, and other charges that
may reasonably arise. Owner agrees that Gianna Violins may undertake reasonable and related
repairs of modest cost that were not initially planned for, such as replacing an endpin, fixing bad
pegs, replacing a soundpost.
10. If owner fails to pay all reasonable repair charges, owner agrees that Gianna Violins may
retain the article in question and treat as unclaimed under Tennessee Code 66-14-101 et seq..
11. Owner acknowledges that Gianna Violins maintains an Artisan’s Lien under Tennessee
Law on unclaimed items under Tennessee Code 66-14-101 et seq. Owner agrees to pay a
reasonable storage fee depending on the article left as determined by Gianna Violins for any
period 30 days or greater following notification.
12. Repair warranties: Gianna Violins warranties structural repair work and raw materials
used in repairs for 30 days following completion of the repair and notification of the owner.
Gianna Violins does not warranty commercial products used in repairs including strings. Gianna
Violins does not warranty bow hair against breakage. To the maximum extent permitted by
applicable law, Gianna Violins expressly disclaims any other warranties and conditions on
repaired items, whether express, implied or statutory, and including but not limited to all warranties
of merchantability, fitness for a particular purpose, title and non-infringement of third party rights.
For commercially available components used in repairs, contact individual manufacturers for
warranty service procedures.
13. Gianna Violins does not promise player satisfaction with performance following steps
intended to improve performance and response. These processes are inherently variable and
have different effects on different instruments. Gianna Violins will competently perform steps and
processes that generally and consistently provide changes in performance that players generally
report are improvements. Owners agree that disappointment at the kind or amount of
improvement is not a breach of contract or warranty and does not represent a cause of action.
How to Ship to us
Headings
Section headings used in this Agreement are for convenience only and do not form a part of these terms of use.
No construction or inference is intended or will be interpreted from these section headings.
Questions
Please direct any questions to
Gianna Violins
10091 Unitia Road
Friendsville, TN 37737
865 986 9966
mail@giannaviolins.com
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Gianna Violins Maker and seller violin, viola, fiddle, violin case, violin bow, accessories, support, appraisal, restoration, Eastman mandolins &
guitars.
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Entire contents Copyright © 2005, 2006 Gianna Violins
Gianna Violins™ is a protected trademark used by Gianna Violins in interstate commerce. Publisher does not accept liability for incorrect spelling,
printing errors (including prices), incorrect manufacturer's specifications or changes, or grammatical inaccuracies in any product or technical
information on Gianna Violins’ website, in email communications from Gianna Violins, or in telephone communications. Prices and
specifications subject to change without notice.
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