ORDERING FROM
GIANNA VIOLINS
866 884-6546 Toll Free
865 986-9966

mail@giannaviolins.com
Eastern Time
We currently do not use direct on-line ordering.  We believe we can serve you best in obtaining the right violin,
mandolin, or guitar by speaking with you directly.  Many times we find that problems are headed off by a brief telephone
call.  Please do not hesitate to call even with minor questions.  
Our purchase agreement is provided here.
Our shop number is:  865-986-9966.   
Toll Free:  1+866-884-6546
FAX:  1+865-986-9967
Payment Options

Credit Cards: We accept:  Mastercard, Visa, American Express, Diners Club and Discover Card.  Please call or FAX
credit card numbers.  We require:  3 (or 4) digit security code on the credit card.  A signature with faxed orders.  
Complete billing address a daytime telephone number.   Orders are confirmed by email.   

PayPal:  Please send PayPal payments to mail@giannaviolins.com.  

U.S. Postal money orders:  Include contact information such as an email and/or daytime telephone number.

Personal Check:  drawn from US banks only.  Items are shipped after your check arrives & is cleared.  Checks are
processed through our "guaranteed funds" merchant services, and returned with your purchase.  
Be  sure to include
your drivers license number on your check.  
We can not accept personal checks without a valid drivers' license
number.
 

Cashier's Check:  Drawn from US banks only.  Items are shipped after the check arrives.  Any suspect cashier's
checks will be investigated.  

Send all forms of payment to:
Gianna Violins
10091 Unitia Road
Friendsville, TN 37737
Domestic Orders
Domestic orders are those with a billing and shipping address within the 50 United States.  For domestic orders, we
accept Master Card and Visa, U.S. Postal Service money orders, personal and cashier's checks, and cash.  We verify
that the credit card billing address matches the billing address of the customer placing the order.

We accept checks bearing your complete name and the bank name printed on the check.  We only accept checks from
US banks.  Please allow an additional 2 weeks for order processing on orders placed by personal check or Cashier's
checks (we have received forged cashier's checks).
We charge a $25 returned check fee.

Under normal circumstances we only ship to a street address.  If an incorect address is provided delays and additional
shipping charges may result.

Under Tennessee law, we MUST collect sales tax of 9.25% to the cost of taxable items on all orders delivered to a
customer in Tennessee.  There is no sales tax on orders shipped outside the state of Tennessee.  Tax-exempt
organizations doing business in Tennessee can apply for tax-exempt status with Gianna Violins.
International Orders
International orders include any order with a billing or shipping address outside the 50 United States.  We reserve the
right to decline international orders.  Shipping charges are determined on a case by case basis.  We accept wire
transfers for international orders.  Please contact us about any other desired payment method.  Note that currency
exchange rates vary quickly, thus accept wire transfers only in dollars.  Other fees may be assessed on international
orders.  See our
Shipping Policy  before placing your order.